Shipping policy

Shipping & Return Policy

Last Updated: June 2026

Welcome to Zantherion. We are committed to providing a smooth and reliable shopping experience for our customers.

Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.

Delivery Time

Standard delivery time is 7 business days from the date of shipment.
Delivery times may vary depending on your location, weather conditions, courier delays, or other unforeseen circumstances.

Shipping Confirmation

Once your order has been shipped, you may receive a shipping confirmation email with tracking details (if available).

Shipping Delays

While we strive to deliver all orders within the estimated timeframe, Zantherion is not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.

Return Policy

5-Day Return Window

Customers may request a return within 5 days of receiving their order.

Eligibility for Returns

To qualify for a return:

The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order confirmation must be provided.

Non-Returnable Items

The following items are not eligible for return:

Items damaged due to misuse or improper handling.
Personalized or custom-made products.
Products marked as non-returnable at the time of purchase.

Return Process

Contact our support team within 5 days of delivery.
Provide your order number and reason for the return.
Our team will guide you through the return process.

Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within a reasonable timeframe.

Contact Us

For any questions regarding shipping, returns, or refunds, please contact us:

Email: zantherionstore@gmail.com

Thank you for shopping with Zantherion.